Shipping

Q. What is CCTVbazaar’s Shipping Philosophy?

A. CCTVbazaar.in promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact. We take pride in delivering on time, every time!! If you have shopped with us earlier, we are of course confident that you already vouch for us!

Q. How long will my order take to arrive ?

A.An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
Delivery in 2-5 business days
For Non Metros and cities not mentioned above, usually your order should reach your doorstep within 5 business days from the time it was confirmed with us. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners.

Q. Are there any shipping charges?

A. CCTVbazaar.in offers absolutely free shipping on most products in India. On products belonging to CCTVbazaar.in Add-on program, nominal shipping charges are applicable. To avoid paying shipping charges, just buy this product along with anything else from our website. Please note that this shipping charge is different from our Cash on delivery convenience fee. This is a fee of Rs. 39 that we charge only on COD orders and is completely waived off for all prepaid orders. The Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

Q. Why is the delivery time different for different products?

A. Some products in our catalogue are directly shipped from these partner locations. These are marked as “Sold by Partner” and usually take 5-8 business days to reach your doorstep.
* Some products in our catalogue are heavy or bulky and shipped through our surface logistics partner. These orders may usually take 12-15 business days and their delivery may not be possible at a few select locations.
*  Some furniture category items in our catalogue are made especially on your request and delivery would take longer than usual. Also, delivery may not be possible at a few select locations. Please read the details available on the product page carefully before placing the order.

Q. Will I receive my order in a single package?

A. Your order may contain products marked as “Sold by CCTVbazaar”, “Sold by CCTVbazaar partners” or “Bulky Item”. Each of these categories have different estimated delivery times.
* All “Sold by CCTVbazaar” products will reach you in a single package.
* Each “Sold by CCTVbazaar partners” product will reach you in separate packages and may reach you on different days.
* “Bulky items” will reach you in a separate package(s).

Q. Can I expect delivery on all days of the week?

A. You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.

Q. Do you ship internationally?

A. Yes, we do ship internationally. For exports, please send your query at mailto:sales@envision.in and we shall get back to you.

 

Q. Why did I receive a partial Order?

A. Please check if your order contains items with different delivery time. Items with different delivery time are shipped to you separately so please dont worry your item is on its way.
In some instances, there could be an item in your order that may have failed our Quality Check, which is done prior to dispatch, and don't have an alternate QC passed item. In such an event you may be sent that part of the Order that is available in stock. Be assured that we will make every attempt to procure the product/s unless cancelled by you.
In case we are unable to fulfill your purchase we will refund you the payment made towards that item.

 

Q. I am going out of town. Can you expedite my delivery?

A. We, at CCTVbazaar take immense pride in being lightening fast. The current logistics infrastructure in India today doesn't allow us to expedite further at this time.

 

Q. What is CCTVbazaar’s shipping policy?

A. CCTVbazaar.in's Nationwide Shipping Policy
CCTVbazaar.in promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact. We take pride in delivering on time, every time!! If you have shopped with us earlier, we are of course confident that you already vouch for us.

FREE Shipping
CCTVbazaar.in offers free shipping nationwide on selective products or group of products. A Few products shipped directly from our affiliates/associates/business partner attracts  nominal shipping charges.  You may get in touch with our sales team before purchasing the product or to avoid paying shipping charges, just buy this product along with anything else from our website.

 

Please note that this shipping charge is different from our Cash on delivery convenience fee. This is a fee of Rs. 250 that we charge only on COD orders and is completely waived off for all prepaid orders.


ESTIMATED DELIVERY TIME
Delivery within 3 business days*
Your order will typically reach your doorstep within 3 business days if it is being shipped to the following areas
1. Delhi NCR
2. Metros
3. Select major cities.
An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.

Delivery in 4-6 business days
For Non Metros and non major cities, usually your order should reach your doorstep within 6 business days from the time it was confirmed with us. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners.
Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
Shipping from partner locations
To provide you with a plethora of shopping options, we have partnered with several brands. Some products in our catalogue are directly shipped from these partner locations. These are marked as “Sold by Partner” and usually take 5-10 business days to reach your doorstep.
Heavy or bulky items
Some products in our catalogue are heavy or bulky and shipped through our surface logistics partner. These orders may usually take 12-15 business days and their delivery may not be possible at a few select locations.
*Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.

 

Tracking

 

Q. How do I track my Order ?

A. Email and SMS are sent to you after the Order is Shipped that contains the tracking number and name of the logistics provider. Visit the website of the logistics provider and enter the tracking number for your shipment details. Please find the list below

Blue Dart                                 http://www.bluedart.com
First Flight                               http://www.firstflight.net
Gati                                          http://www.gati.com
India Post                                 http://www.indiapost.gov.in
DTDC                                       http://www.dtdccourier.in

 

Q. I used my tracking number to check the details my shipment but the information is not clear to me.

A. Courier companies use certain standard abbreviations and terminologies. Some of the most commonly used terms are explained below. If it didn't answer your question please call us or email to logistics@envision.in

In transit              Your order is on its way to your city
out for delivery    Your order has reached your city and we will attempt to deliver it today
Hold at hub          We tried delivering your order at least once and we will try again in 48 hours
RTO in transit      Your order was undelivered and is on its way back to our warehouse.

 

Q. I should have received my order by now but I haven't. What do I do?

A. If you have the tracking information (reference number and name of the Courier partner) please visit the courier partner's site and check for your Order. You can call the courier partner with your reference number for clarification. If you are not happy with the information, do give us a call with order number and we will be happy to help you.